![]() ![]() You can check the router frequency in the router settings in the web browser. The VR200 only harmonizes with the frequency of 2.4GHz, while the VR300 communicates with 2.4GHz and 5.0GHz. However, you can find your hidden WLAN via the button "Search for other WLANs" if you enter its name correctly.Īlso, your router may have stored an incorrect router frequency in the settings. Your router may hide its network name (SSID). ![]() To do this, put all devices that have already been connected to VR Robot once in “flight” mode. Make sure that no other smartphone or tablet connects to the VR Robot during the integration. Therefore, the base station of the VR200 / 300 should be placed as close to the WLAN router as possible. In such cases, the Kobold robot vacuum cleaner cannot build a stable Internet connection. The WLAN signal may be too weak because the robot at the base station is too far away from the router or the WLAN signal is disturbed by reinforced concrete walls or other objects such as metal cabinets or wall-high radiators. The MAC address can be found on the back of your robot. It contains 12 characters in B3 format: 67: JG. If the router has wireless MAC address filtering enabled, you can try removing the device from the router's MAC filtering list to ensure that the router does not block the device from connecting to the network, or turn off MAC address filtering.It may be necessary to manually insert the MAC address of your vacuum robot in the router settings in the web browser.You can try turning off the Wi-Fi function of a device to free up channels for reconfiguration If the network is normal but the device fails to connect, please confirm whether the router is overloaded.If your device has activated the cloud storage function, an additional 2M upstream bandwidth is required Please confirm that your network has sufficient bandwidth Smart camera devices occupy a large amount of upstream bandwidth, and at least 4M of upstream bandwidth is required under 1080p quality (0.5MB/s, 4Mbps). Troubleshooting method: Download the network speed test App (make sure the phone is connected to the 2.4GHz network), place your phone in the same position as the device, and then test the network upload and download speed at that position (make sure the speed is at least: upload ≥ 2 MB/s, download ≥ 2 MB/s or upload ≥ 16 Mbps, download ≥ 16 Mbps). Please confirm that the network environment where the device is located has a strong and stable signal.If the binding process prompts that the device has been bound to another account, please follow the page prompts to unbind the device and then re-add it.If you are using iOS 14 or above, please confirm that you have enabled the local network permission and wireless data permission for the App.If your device is a Wi-Fi device, please use the "Manual Add" method to add it, the "Auto Discover" method may not be able to add your Wi-Fi device.For detailed methods, please click to view Please check if the device is properly powered on and booted, and make sure the device is in the correct network configuration state.Make sure the router has DHCP service enabled.Wi-Fi needs to be broadcasted, cannot be set to hidden, and make sure that the mobile phone is using the 2.4G Wi-Fi band to add devices (check whether the 2.4G band and 5G band share a Wi-Fi account, if so, it is recommended to change to different accounts, and change to the 2.4G band network during networking).Please confirm whether the entered Wi-Fi password is correct, and pay attention to whether there are spaces and case issues before and after the Wi-Fi account or password.Please confirm that the Wi-Fi password encryption method of your router is WPA2-PSK/WPA, and the wireless mode cannot be 11n only. ![]() Our devices cannot connect to Wi-Fi 6 standard Wi-Fi Please confirm that your router is a Wi-Fi 5 router, or turn off the Wi-Fi 6/802.11ax mode of the 2.4GHz Wi-Fi in the Wi-Fi 6 router.(Wireless routers provided by telecom operators have poor compatibility due to the need to accommodate some telecom operator functions, and cannot add our devices) Please use wireless routers from brands such as ASUS, Netgear, TP-LinK, etc.Please read the product manual carefully before networking, and confirm that our App is the App recommended in the manual.If you are using the manual addition method, please follow the steps below for troubleshooting:
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |